The Rise of Support Engineering & AI

LIMITED CAPACITY - we want this to be a high quality conversation. An evening with support engineers & technical support leaders on what the job actually looks like now, and which parts of it AI is taking over. Description The support role has changed more in the last few years than in the previous twenty. At the best infrastructure & AI companies, support engineers read stack traces, ship fixes, build internal tools, and talk to customers — often in the same afternoon. And AI is reshaping the job again: agents now handle more of the first-line work, changing what humans spend their day on and what good support even means. We're bringing technical support leaders together for an honest conversation about the day-to-day — what a week actually looks like, how teams are structured, which parts of the job AI is taking over, which parts are getting harder, and where the role is heading. Food & drinks after, plus plenty of time to meet others doing the same work. Who should attend Anyone thinking hard about support — whether you run a support team today or you're a founder setting it up for the first time. Run of show 5:00 — Doors open, drinks & mingling 5:45 — Welcome & intros 6:00 — Panel discussion 6:45 — Audience Q&A 7:00 — Food, drinks & networking 8:00 — Wrap Panelists Dean Sliney — Head of Support Engineering @ Mintlify Lucca Psalia — Head of Customer Engineering @ Bland Susana de Sousa — Head of Community @ Plain Moderated by Youmna Sirgi — Head of Operations @ Plain Food & drinks provided. ---- Plain is AI support infrastructure that enables B2B teams to build anything – no-code or all-code. Meet with the team here!